Noble and Claire  Return and Refund Policy  

Effective Date: 01 February, 2024

Thank you for choosing Noble and Claire. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to provide clarity on the procedures to follow in the event that you need to return a product or request a refund.

1. Returns:

1.1 Eligibility: You may be eligible to return a product if you meet the following criteria:

•        The return request is initiated within 2 days from the date of purchase.

•        The product is unused, in its original packaging, and in the same condition as received.

•        The product is not categorized as a non-returnable item (e.g., personalized or perishable goods).

1.2 Initiation Process: To initiate a return, please follow these steps:

•        Contact our Customer Service team at +2349077743960 to inform them of your intention to return the product.

•        Provide details such as your order number, the reason for the return, and any relevant information about the product’s condition.

1.3 Shipping: Once your return is approved, you will receive instructions on how to return the product. Please ship the product back to us, ensuring it is securely packaged. You will be responsible for the return shipping costs, except in cases where the return is due to a product defect or an error on our part.

1.4 Inspection and Approval: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund or offer an exchange as per your preference.

2. Refunds:

2.1 General Refund Policy: Refunds will be processed based on the original payment method used during the purchase. Please allow 5 business days for the refund to be reflected in your account, depending on your payment provider’s policies.

2.2 Non-Refundable Items: Certain items are non-refundable, including but not limited to:

•        Perishable goods

•        Personalized or customized items

•        Gift cards

2.3 Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Service team immediately. We will guide you through the return process, and upon verification, a replacement or a full refund, including shipping costs, will be issued.

3. Contact Information:

If you have any questions about our Return and Refund Policy, please contact us:

Email: info@nobleandclaire.com  Phone: +234 9077743960

4. Policy Updates:

Noble and Claire reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately and will be communicated through our website or other appropriate channels.

By making a purchase with Noble and Claire, you acknowledge that you have read and understood this Return and Refund Policy. Your satisfaction is our priority, and we are dedicated to resolving any issues promptly and fairly.

Thank you for choosing Noble and Claire.

Need help?

Contact us at support@nobleandclaire.com for questions related to refunds and returns.